AccessAva privacy notice

Access Your Right To Care ("ASC", "we", "our" or "us") is committed to protecting your privacy and ensuring the highest level of security for your personal information. 

This Privacy Notice governs the collection and use of personal information by ASC when you use AccessAva.

This Privacy Notice explains the types of personal information we collect; how we use that information; who we share it with; how we protect that information; and your legal rights. We are committed to abiding by this Privacy Notice, as well as the requirements of applicable laws, in the operation of our business. 

Please read the following carefully as it explains our views and practices regarding your personal information, and how it is handled. 

Who are we? 

For the purposes of applicable data protection laws, the data controller is Access Your Right To Care, a charitable company registered under the Charities Act 2011 (registration number 1186714) whose registered office is located at 86-90 Paul Street, London, EC2A 4NE. 

What information is covered by this Privacy Notice? 

This Privacy Notice covers all personal information collected and used by us in the context of the following categories of individuals: 

  • AccessAva users 

What information do we collect about AccessAva users? 

We collect the following information from you when you use AccessAva: 

  • Forename, email address 

  • Local authority area 

  • Special categories of personal data (e.g. disability status, ethnicity) 

  • Any other personal information that you provide us in relation to your circumstance 

How we use personal information 

We use the personal information we collect from and about you for a variety of purposes and based on one or more legal justifications, as set out below: 

  • Data category: Forename, email address 

Purpose of processing: To conduct a conversation with you on AccessAva and to further send you emails providing follow-up guidance and a record of the chat 

Lawful basis: Our legitimate interest in providing information and guidance as part of our charitable goal of supporting people with social care needs, which is in the interests of society at large. 

  • Data category: Special categories of personal data (e.g. disability status, ethnicity) 

Purpose of processing: To gather evidence about information need and social care issues across England 

Lawful basis: Explicit consent 

  • Purpose of processing: To anonymise your data so that it can be included in statistical analysis and reports

  • Lawful basis: Our legitimate interest to learn about the issues people with social care face as part of our charitable goal of supporting people with social care needs, which is in the interests of society at large.

Where we store your personal information 

Your data is stored and processed within the UK. 

Your choices/your privacy rights 

You have various rights in connection with our processing of your personal information, each of which is explained below. 

  • Access. You have the right to request a copy of the personal information we are processing about you, which we will provide back to you in electronic form. For your own privacy and security, in our discretion we may require you to prove your identity before providing the requested information. 

  • Rectification. You have the right to have incomplete or inaccurate personal information that we process about you rectified. 

  • Deletion. You have the right to request that we delete personal information that we process about you, except we are not obligated to do so if we need to retain such data in order to comply with a legal obligation or to establish, exercise or defend legal claims. 

  • Restriction. You have the right to restrict our processing of your personal information where you believe such data to be inaccurate, our processing is unlawful or that we no longer need to process such data for a particular purpose, but where we are not able to delete the data due to a legal or other obligation or because you do not wish for us to delete it. In such case, we would mark stored personal information with the aim of limiting particular processing for particular purposes in accordance with your request, or otherwise restrict its processing. 

  • Portability. You have the right to obtain personal information we hold about you, in a structured, electronic format, and to transmit such data to another data controller, where this is (a) personal information which you have provided to us, and (b) if we are processing that data on the basis of your consent (such as for direct marketing communications) or to perform a contract with you (such as to manage your online account). 

  • Objection. Where the legal justification for our processing of your personal information is our legitimate interest, you have the right to object to such processing on grounds relating to your particular situation. We will abide by your request unless we have compelling legitimate grounds for the processing which override your interests and rights, or if we need to continue to process the data for the establishment, exercise or defence of a legal claim. 

  • Withdrawing Consent. If you have consented to our processing of your personal information, you have the right to withdraw your consent at any time, free of charge. If you would like to withdraw consent, including if you would like to opt out of receiving marketing correspondence from us, please contact us at enquiries@accesscharity.org.uk or for marketing follow the unsubscribe instructions located in the email (as relevant). Please understand that if you opt out of receiving promotional correspondence from us, we may still contact you in connection with your online account, relationship, activities, transactions and communications with us. Additionally, if you do request that we stop sharing your personal information with third parties for their direct marketing purposes, it is also prudent you opt out from or contact that third party directly. 

  • Make a Complaint. You have the right to lodge a complaint with the local data protection authority if you believe that we have not complied with applicable data protection laws. 

If you wish to exercise one or more of the above rights, please contact us with your request at enquiries@accesscharity.org.uk, and include your name, email and postal address, as well as your specific request and any other information we may need in order to provide or otherwise process your request. 

If you are based in, or the issue relates to, the UK, the Information Commissioner’s Office can be contacted as follows: 

Telephone: +44 0303 123 1113 
Email: casework@ico.org.uk 
Website: www.ico.org.uk 
Web-form: www.ico.org.uk/concerns/ 
Address: Water Lane, Wycliffe House, Wilmslow, Cheshire, SK9 5AF 

If you are based or the issue you would like to complain about took place elsewhere in the European Economic Area (EEA), please click here for a list of local data protection authorities in the countries within the EEA in which we operate. 

Note that the rights outlined above only extend to personal information. 

For how long do we keep your personal information 

We will only retain your personal data for as long as it is necessary for the purpose for which that data was collected and to the extent permitted by applicable laws. For AccessAva users this is up to 14 days.  

When we no longer need to use your information, we will remove it from our systems and records and / or take steps to promptly anonymise it so that you can no longer be identified from it (unless we need to keep your information to comply with legal or regulatory obligations to which we are subject). 

Security 

We have implemented technical and organisational security measures in an effort to safeguard personal information in our custody and control. Such measures we have implemented include, limiting access to personal information only to employees and authorised Service Providers who need to know such information for the purposes described in this Privacy Notice, as well as other technical, administrative and physical safeguards. 

While we endeavour to always protect our systems, sites, operations and information against unauthorised access, use, modification and disclosure, due to the inherent nature of the Internet as an open global communications vehicle and other risk factors, we cannot guarantee that any information, during transmission or while stored on our systems, will be absolutely safe from intrusion by others, such as hackers. 

Cookies 

We use cookies to collect information about your use of our website. A cookie is a small file that is stored on your hard drive. When you use a website, the browser checks for any cookies to decide how best to display the website to you. You have the option of declining to allow the use of cookies when you first visit our website. You can read about the cookies that we use on our website here. 

We use Google Analytics to understand who is visiting our site, what assets they are interested in, and to identify problems with our website.  

External links 

Links on our website may lead to partner services. Please review their privacy information to see how they process your data.  

Changes to this Privacy Notice 

This Privacy Notice is written in English and may be translated into other languages. In the event of any inconsistency between the English version and the translated version of this notice, the English version shall prevail. 

We reserve the right to change our Privacy Notice from time to time. If we decide to change our Privacy Notice we will notify you of these changes via email and post an alert on the home page of our global website. 

Contact us 

If you have any questions about this Privacy Notice and/or about the privacy policies and practices of our service providers, please contact us at enquiries@accesscharity.org.uk, or at: 86-90 Paul Street, London, EC2A 4NE.