Every user who comes to AccessAva is on a journey, often a difficult one. Behind every piece of content on AccessAva is a real story. A family navigating an unfair charge, a person fighting for a wheelchair, or a carer trying to secure an assessment. Our development process begins with insights from these real-life experiences. 

Social care is a complex area. There are many services and functions, laws and practices that affect the lives of people who draw on social care. We know, however, that people who draw on social care, their families, carers and supporters, often feel lost and unsure what their rights are or how to access them.  They are looking for clear guidance about their specific problem which helps to move their issue forward. Our users want to create change for themselves, and we want to create content on AccessAva that will help them do this.