Did you know your local authority should not include disability-related expenses when calculating your care charges?

Preparing for a carer’s assessment can make a real difference. Being prepared can help ensure your voice is heard and your needs are understood.

Navigating the adult social care charging system can feel confusing—and sometimes, people end up paying more than they should. If you’re worried that your care charges don’t seem right, you’re not alone. The good news is that there are clear steps you can take to understand your assessment and challenge any mistakes.

At AccessAva, we believe that care packages should reflect your actual needs, not be reduced arbitrarily. Unfortunately, we often hear from care providers and families about situations where care packages are cut even when a person’s needs haven’t changed.

In some situations, local authorities must arrange independent advocacy to support you: ✔️ During assessments ✔️ When preparing a care & support plan ✔️ In reviews of your plan ✔️ In safeguarding enquiries

In some situations, local authorities must arrange independent advocacy to support you.

Care packages should meet your needs — not be cut without reason. We hear from care providers about packages being reduced even when a person’s needs haven’t changed.

Did you know? If your local authority provides you with equipment to support your independence, they’re also responsible for repairs and maintenance.

We interviewed disabled people about their experiences of applying for Disabled Facilities Grants. They told us about how delays in getting an OT assessment can prevent crucial work happening.