As AccessAva continues to grow, we want to use this space to share the latest news, product updates, customer stories and insights from across our work. Most importantly, we'll show how we're helping people understand their legal rights and access the support they need.

Caring for the people we love is something many of us do without hesitation. Yet its hard, relentless work. Sometimes, we just need some support to help us through. Yet, for many carers, navigating health and social care services to access support can feel like an uphill battle. When support is scarce the impact on a person's identity and well-being can be profound. 

While the number itself is something to celebrate, this milestone represents something much bigger. Behind every conversation is a person looking for answers, reassurance, and guidance through the often complex world of social care.

While the Casey Commission is tasked with designing a National Care Service, its long-term recommendations are not due until 2028. We simply cannot fix healthcare without also fixing social care and waiting until 2028 to address how the two systems work together is a major risk.  

This policy gap is exactly why we built AccessAva. 

We’re proud to work alongside a network of brilliant organisations who share our commitment to making social care information more accessible for everyone. Together, we’re helping more people understand their rights and get the support they need.

Reaching 20,000 conversations is an important milestone, but it also highlights the scale of need. More people are turning to digital tools for immediate, reliable guidance—and expecting services to be accessible, responsive, and user-friendly.

Join us for a practical information session designed to give you the essential knowledge you need to better understand and navigate the adult social care system.

This session is intended for individuals who draw on social care services, or who support a friend or family member who does. It is not suitable for professionals working in the sector.

5 February is Time to Talk day, when people come together to talk around the country to talk openly about mental health.  If you are affected by mental ill health, life can be challenging. Time to Talk day is a campaign run by our national mental health charities and is designed to encourage people to share their experiences and have open conversations about mental health.  However, on this Time to Talk day, we wanted to highlight the importance of social care to people with a mental health condition, and to let you know a bit more about your rights.  

There are 2 sessions to choose from and both will be online events.

The sessions are intended for individuals who draw on social care services, or who support a friend or family member who does. It is not suitable for professionals working in the sector.

There is no cost to join. Choose between a FREE ticket a £10 general admission ticket or choose to make a donation.

10,000 people and counting! Discover how AccessAva is helping people understand their social care rights—and why this milestone is just the beginning.