AccessAva reaches 20,000 conversations: a milestone in improving access to social care

We’re proud to share that AccessAva has now supported over 20,000 conversations.

Behind this number are thousands of people, including individuals, families, and carers, seeking clarity in a system that can often feel complex and overwhelming. Each conversation represents someone taking a step towards understanding their rights and accessing the care and support they need.

Why AccessAva matters

Navigating social care is not always straightforward. Legal frameworks, eligibility criteria, and processes can be difficult to understand, particularly at times when people are already under pressure.

AccessAva was developed to address this challenge. Available 24/7, it provides clear, accessible legal information in a way that is easy to understand and act on. Whether someone is exploring their options for the first time or trying to resolve an urgent issue, AccessAva helps people move forward with greater confidence.

20,000 conversations and growing demand

Reaching 20,000 conversations is an important milestone, but it also highlights the scale of need. More people are turning to digital tools for immediate, reliable guidance and expecting services to be accessible, responsive, and user friendly.

AccessAva is meeting that need by offering
Immediate access to trusted legal information
A simple, user friendly experience
Support that is available whenever it’s needed

Working in partnership to go further

We know that improving access to social care cannot be achieved alone. That’s why partnerships are central to what we do.

By working with organisations across health, social care, and the voluntary sector, we can
Reach more people who need support
Provide a seamless, integrated experience
Generate insights that help improve services
Co create resources that reflect real needs

Together, we can build a system that is more transparent, inclusive, and effective.

Looking ahead

While we’re proud of this milestone, we are even more focused on what comes next.

There is still significant work to do to ensure that everyone can access the care and support they are entitled to. We will continue to develop AccessAva, expand our reach, and work with partners to break down the barriers that people face.

Every conversation brings us closer to a more equitable and accessible social care system.