Who's Responsible for Repairing Your Disability Equipment?

Many people don't realise that if your local authority has provided you with equipment to help you live independently, they're usually responsible for keeping it in good working order.

That means if your equipment needs repairing, servicing, or maintenance because of normal wear and tear, you shouldn't have to deal with the cost or figure it out on your own. Your local authority has a responsibility to ensure the equipment they provide remains safe and fit for purpose.

Why This Matters

Reliable equipment is essential for maintaining your independence, safety, and wellbeing. A broken shower chair, faulty grab rail, or damaged hoist can have a significant impact on your daily life.

Knowing your rights means you can act quickly when something goes wrong and avoid unnecessary stress or expense.

Need to Request a Repair?

We've made it simple.

AccessAva includes a ready-made template letter that you can use to request repairs or maintenance from your local authority. Simply personalise it with your details and send it to the relevant department.

You can find the template under Equipment and Adaptations in the AccessAva topics list.

Using a clear, professionally written template can help you explain your request and ensure you include the information your local authority needs.