Getting the Right Support for Your Wheelchair

For many wheelchair users, having reliable equipment is essential for everyday life. But when something goes wrong, getting the help you need from Wheelchair Services can sometimes feel frustrating and difficult.

Whether you’re waiting for a repair, struggling to get a replacement part, or having problems arranging routine maintenance, delays can have a big impact on your independence and day-to-day life.

Know your rights and ask for action

If you’re experiencing problems with your wheelchair service, it’s important to know that you can ask for action and support.

That’s where AccessAva can help.

We’ve created a range of template letters to make it easier to raise common wheelchair service issues. You can use these letters to clearly explain what has happened, request the support you need, and ask the service to take action.

Easy Read and accessible resources

We know that information about your rights and healthcare services isn’t always easy to understand.

That’s why all our resources follow Easy Read principles. We use clear language and straightforward information to help make your rights easier to understand and use.

You don’t have to work out what to write from scratch — our templates give you a starting point.

Find the templates you need

Ready to get started?

Visit AccessAva, select Equipment and adaptations from the list of topics, and download the template letters that are right for you.

Whether you need help with a repair, replacement parts, maintenance, or another wheelchair service issue, our resources are here to help you take the next step.

Your wheelchair is essential to your independence. You deserve the right support — and AccessAva is here to help you ask for it. ♿